ResearchOps

Objective:
Establish and formalize the presence of ResearchOps at Zonar Systems within six months. Through the implementation of software, process automation, repeatable frameworks, participant sourcing, and governance, I was tasked with getting this department operational with very little budget.

Highlight:
Presenting the concept of ResearchOps to the company at a Lunch and Learn.

 

Deliverable:
ResearchOps (website)

Research Method Cards

Objective:
In the spirit of ResearchOps, create a set a reusable, repeatable processes to help agile teams conduct usability testing quickly and efficiently.

Highlight:
Having not only fellow design team members utilize the cards but having TPMs, Product Owners, and Engineers utilize them as well.

 

Deliverable:
Research Method Cards (Airtable)

Beta Framework
 

Objective:
Work with the Product Management team to come us with a repeatable Beta Framework that could be easily replicated and implemented.

 

Highlights:
Being asked to present the framework at the next Product Team All Hands Meeting.

 

Deliverable:
Beta Framework (Trello)

ZAccess
 

Objective:

In order to determine the overall usability of the ZAccess tablet application, Zonar’s ResearchOps Team conducted the following two studies -

  • SUS Test (Questionnaire)

  • Validation Testing (Moderated Usability Study)

 

Highlight:
Getting to interview user's first hand in the field and being able to participate in actual contextual inquiry.

Deliverable:
ZAccess Findings Report (pdf)

 © 2020 Carrie Grey . Coolgrey Design . Seattle, WA . ux@coolgrey.com

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