Establish and formalize the presence of ResearchOps at Zonar Systems within six months. Through the implementation of software, process automation, repeatable frameworks, participant sourcing, and governance, I was tasked with getting this department operational with very little budget.
Presenting the concept of ResearchOps to the company at a Lunch and Learn.
Research Method Cards
In the spirit of ResearchOps, create a set a reusable, repeatable processes to help agile teams conduct usability testing quickly and efficiently.
Having not only fellow design team members utilize the cards but having TPMs, Product Owners, and Engineers utilize them as well.
Research Method Cards (Airtable)
Work with the Product Management team to come us with a repeatable Beta Framework that could be easily replicated and implemented.
Being asked to present the framework at the next Product Team All Hands Meeting.
Beta Framework (Trello)
In order to determine the overall usability of the ZAccess tablet application, Zonar’s ResearchOps Team conducted the following two studies -
SUS Test (Questionnaire)
Validation Testing (Moderated Usability Study)
Getting to interview user's first hand in the field and being able to participate in actual contextual inquiry.
ZAccess Findings Report (pdf)