Resume (pdf)

Education     
Bachelor of Arts in Graphic Design : University of Washington


Skills              
Adobe Creative Suite . Sketch . Figma . Axure . InVision . MS Office

 

Clients            
Microsoft . T-Mobile . Gates Foundation . Rick Steves’ Europe . London Drugs

 

Roles               
Product Designer . User Experience Architect . Information Architect . Strategist . Information Designer . User Researcher . Content Strategist . Usability Specialist . Business Analyst . Team Manager

Senior UX Architect and Business Analyst

City of Seattle : Seattle . 10-19 : 

           

Business Analyst for the Payment Plans feature on the UCSS Portal:

  • Wrote and reviewed business requirements with project SMEs

  • Supervised the creation of wireframes and the functional specification

  • Defined and entered content in the system’s content management system
     

Business Analyst for the Escrow feature on the UCSS Portal:

  • Converted the legacy OUCSS Escrow system to the new UCSS Escrow system

  • Designed the Registration user flow for Escrow Admins

  • Oversaw the creation of the feature’s user interface and functionality

  • Reviewed technical specifications to reconcile preexisting requirements User


Experience Designer for the UCSS Portal:

  • Created a System Map of the entire technological ecosystem

  • Worked with Business SMEs to define new features for Solid Waste

  • Conducted usability studies to improve the site’s ADA compliance


 

Principal Product Designer

Zonar Systems : Seattle . 7-18 : 10-19

           

Design owner on an agile team for the EVIR telematics product:

  • Android Mobile App – Initial release

  • Architect and designer of the supporting Administrative Website

  • Oversaw the execution of NFC Scanning Guidance and first time user video

  • Conducted stakeholder and customer interviews on a per feature basis

 

Instrumental in launching the ResearchOps division of Zonar, including the:

  • Publication of a Usability Testing Calendar and Monthly Newsletter

  • Creation of repeatable Research Method Cards for research democratization

  • Evangelization of the value of usability testing across the organization

  • Implementation of a Research Repository and other usability testing software

  • Formation of a Research Council, an effort to amplify the voice of the customer

 

Strategic Frameworks:

  • Information Architect for the Zonar Solution Framework branding exercise

  • Designer of the structure and format of the repeatable  Beta Framework 

  • Initial consultant for the creation of the Product to Market Methodology Framework

 

Helped shape and define the future vision of the design team at Zonar:

  • Facilitated the creation of a Design Process incorporating Discovery Research

  • Researched, implemented, and distributed I18N and L10N best practices

  • Defined WCAG implementation requirements for the engineering team

  • Supported our Design System and Pattern Library


 

Senior Usability Specialist - Contract

Live Area Labs : Seattle . 1-16 : 3-16

           

Usability Testing and Taxonomy Consultant for London Drugs:

  • Created multiple taxonomy (navigation schemas) for usability testing

  • Authored Taxonomy Findings Report showing 15% improved site findability

  • Drafted Test Plan and Screener for a Remotely Moderated Usability Study

  • Developed an Interactive Prototype for both Desktop and Mobile user testing


 

Senior Content Strategist - Contract

Gates Foundation : Seattle . 9-15 : 12-15

           

Content Strategy and UX Consultant for Global Citizen:

  • Conducted multiple user interviews to get user input on platform offerings

  • Drafted a report reflecting above user insights and recommendations

  • Created personas to showcase user interactions, behaviors, and unmet needs

  • Developed Customer Experience Journeys for each persona type

  • Led Working Sessions to transfer user research insights to Global Citizen

 

 

Senior User Experience Architect

The Garrigan Lyman Group : Seattle . 6-11 : 7-15

           

  • Strategist for the complete redesign of the Rick Steves' Europe website

  • In-house expert for all Responsive Web Design projects

  • UX designer of mobile apps, including Minwax, Toyo Tires, and My T-Mobile

  • Conducted Stakeholder Interviews, Surveys, Card Sorts, and Usability Tests

  • Integral in the launch of the T-Mobile Uncarrier Campaign

  • Initiated the creation of an Innovation Lab to promote emerging technology

 

 

Product Manager, Designer, Content Strategist, and Developer

The Northwest School : Seattle . 10-01 : 5-10

 

Manager of The Northwest School family of websites:

  • School’s Main Site (including three complete redesigns)

  • Summer and International Program

  • Athletics Scheduling and School Calendaring

  • Student Application Portal, Teacher Pages

 

 

Design Team Manager

Westside.com : Seattle . 9-99 : 9-01

 

  • Defined roles, recruited and hired all members of the design team

  • Developed the UI for web applications utilizing relational databases

  • Designed and built templates for the corporate, product, and help sites

  • Responsible for the look and feel of the end product

  • Designed and developed a place to customize a web’s style sheet

  • Wrote functionality specs for and directed the development of product features
     

Senior Web Developer

Hornall Anderson : Seattle . 1-98: 9-99

 

  • Hand coded master templates for elaborate and dynamic corporate sites

  • Developed the user interface for RPM, the Wells Fargo interactive retail kiosk

  • Designed the user interface and site architecture for Kodak Picture CD

  • Defined and assumed the role of Information Architect within the agency